Answers,
before
you ask.
How much is shipping?
Within Germany, shipping is free from €99; below that it costs €4.99. Shipping costs for all other countries are on the Shipping & delivery page. The final amount is shown at checkout.
How long does delivery take?
Germany: 3–5 business days. Most EU countries: 5–7 business days. Greece, Bulgaria, Romania, Bosnia and Herzegovina, Iceland and Serbia: 7–10 business days. Delivery times apply to items in stock and start once payment is received.
Will I get tracking?
Yes. As soon as your order ships, you get a shipping confirmation by email with tracking details, where available.
Can I withdraw from my order?
Yes. You can withdraw from your purchase within 14 days of receiving the goods without giving a reason – easiest via the withdrawal form or by email to info@hakunamatte.com. All details are on Returns & withdrawal.
Where do I send my return?
Please send returns to: Lufapak GmbH, Carl-Borgward-Str. 20, 56566 Neuwied, Germany. Please let us know about your withdrawal first.
Which payment methods can I use?
Depending on your country, for example PayPal, Klarna, Apple Pay, Google Pay, Shop Pay and credit card (Visa, Mastercard, American Express). You see all available methods at checkout.
How can I reach you?
By email to info@hakunamatte.com or by phone on +49 40 22636152. You can also use our contact form.